Welcome to our website. We are committed to providing you with timely and efficient shipping services to ensure that your order is delivered safely and accurately. Below are the terms of our shipping policy, which details order processing, shipping options, shipping costs, and related responsibilities and precautions.
1. Order Processing
Processing Time: All orders are processed within 3 business days of receipt. Order processing includes picking, packing and preparing items for shipment.
Operation Days: Our shipping services are performed on business days (Monday through Friday, excluding holidays).
2. Shipping Options
Domestic Shipping: We offer both standard and expedited shipping options. Standard shipping usually takes 3 business days, and expedited shipping usually arrives within 2 business days.
International Shipping: International orders have shipping times that vary depending on the destination and usually take 7 business days. Please note that international shipments may be subject to customs delays.
3. Shipping Costs
Standard Costs: Shipping costs are calculated based on the weight and volume of the order and the shipping distance. All standard shipping costs are automatically calculated and displayed at checkout.
Free Shipping: We offer free standard shipping services for orders over a certain amount.
4. Tracking Your Order
Each shipped order will be provided with a tracking number, and you can track your package through our website or directly on the website of the corresponding shipping company.
5. Receiving the goods
Please make sure to provide an accurate delivery address. If the delivery cannot be made due to an incorrect address, the re-sending shipping fee will be borne by the customer.
When the goods are delivered, please check whether the package is intact. If it is damaged, please refuse to accept it and notify us immediately.
6. Responsibility and Disclaimer
We are responsible for the safe delivery of the order to the shipping company and provide order tracking. Once the order is handed over to the shipping company, the responsibility will be transferred to the shipping company.
For delays, losses or damages caused by the shipping company during transportation, we will assist in solving the problem to the extent possible, but we do not bear the final responsibility.
7. Changes and Cancellations
If you need to change the address or cancel the order, please contact us as soon as possible before the order is shipped. Once the order is shipped, we cannot change the address or cancel the order.