We are committed to ensuring that you are completely satisfied with your furniture purchase. Below is our refund and return policy, which aims to provide you with a clear and fair process.
Return conditions
Return time frame: You can apply for a return within 7 days from the date you received the goods.
Product condition: The returned goods must be in original condition, unused, and fully packaged, including all accessories and instructions.
Non-returnable items: Customized items, discounted clearance items, and installed or assembled furniture are generally not returned unless there is a quality problem.
Refund process
Contact customer service: Please first contact us through our customer service email [fill in email address] or phone [fill in contact number] to provide your order details and reason for return.
Return approval: Our customer service team will review your return request and guide you on how to return the goods.
Product inspection: Once the returned goods arrive at our warehouse, our quality control department will inspect them.
Processing refunds: Once the goods have passed the inspection, we will process the refund to your original payment method within 3 working days. If the return does not meet our policy, we will contact you to resolve it.
Return Shipping
Shipping Responsibility: If the return is due to product quality issues, we will be responsible for the return shipping and provide a return shipping label. If the return is due to other reasons, the shipping costs need to be borne by you.
Packing Guidelines: Please ensure that the product is securely packaged during return shipping to avoid damage during transportation.
Exchange Policy
If you wish to exchange the product, we recommend that you follow the return process and place a new order to purchase the required product. This will complete the entire process faster and ensure the availability of the product.
Unusual Issues
If the returned product is damaged or lost during transportation, we recommend that you contact the shipping company to file a claim. At the same time, you can also contact our customer service team for help.